+ Where is the parking garage located?

The parking garage is located on Eihu Lane, situated at the corner of

+ How can I access the parking garage?

There is 1 main entrance and exit located on Eihu Lane.

+ Is there a parking office on site?

No, there isn’t a parking office on site.

+ Is there overnight parking permitted?

No, overnight parking is not permitted.

+ Where can I pay for parking?

You can pay for parking at the pay-by-plate parking meters located within the parking garage.

+ Do I have to display my parking receipt on my vehicle’s dashboard when I pay for parking at the parking meter?

You do not need to display a receipt on your vehicle dashboard when you pay for parking at the parking meter. A cloud-based parking enforcement system will recognize your license plate.

+ What are the parking rates?

Parking rates are dependent on the date and time you choose to park. They include:

MONDAY - FRIDAY:

5:00 AM - 8:00 AM

Early bird (until 6:00 PM): $12.49 +tax

8:00 AM - 6:00 PM

Per hour: $5.30 +tax

Daily max (until 6:00pm): $14.99 +tax

5:30 PM - 11:00 PM

Flat fee: $7.00 +tax

SATURDAY - SUNDAY:

5:00 AM - 6:00 PM

Flat fee: $4.90 +tax

6:00 PM - 11:00 PM

Flat fee: $4.90 +tax

+ What payment methods are accepted?

The methods of payment that are accepted to pay for parking are:

• Visa
• Mastercard
• Amex
• Visa Debit
• Mastercard Debit
• Interact Debit
• Parkedin™

24-hour intercom assistance is available at the parking meters. Press for Assistance button to call for help.

+ Are there electric vehicle chargers available?

Yes, there are 10 electric vehicle chargers available for 12 parking stalls, located on level P6.

+ I overpaid for parking by accident.

Please select the Press for Assistance button on the parking meter.

+ How do I report and issue?

If you would like to report an issue, please select the Press for Assistance button on the parking meter.

+ The machine says: “Invalid Card”; what do I do?

Please insert a different card or select the Press for Assistance button on the parking meter.

+ What is Parkedin™?

Parkedin™ is a mobile parking platform. With an accepted form of payment, customers can pay for parking using Parkedin™ by:

• Downloading the mobile app;
• Using the scan-to-pay option available at the parking facility.

For additional questions regarding Parkedin™ go to www.customersupport.parkedin.com/

+ What is 745 Thurlow’s Parkedin™ Zone ID?

The Parkedin™ Zone ID for 745 Thurlow is 1505.

+ I could not pay for parking because the pay station was not functioning. Can I have my parking invoice voided?

If a parking meter is not functioning, you must use an alternative parking meter to pay for parking.

Dispute your Parking Invoice.

+ Will I have to pay the increased amount if my dispute is not accepted after the seven-day early payment period?

If you submitted your Parking Invoice dispute within the seven-day early payment period and your dispute is not accepted, you are not required to pay the increased Parking Invoice amount. Instead, you are only required to pay the seven-day early payment period amount.

+ I did not pay for parking due to an emergency. Can my invoice be voided?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required.

Dispute your Parking Invoice.

+ How do I pay a Parking Invoice online?

To pay your Parking Invoice online, CLICK HERE. Enter your Parking Invoice # and License Plate # in the correct fields. Click verify parking invoice, and follow the payment prompts.

+ Will I be informed if my parking invoice dispute is accepted or denied?

Yes, all disputes must be in writing and responded to via email from collections@precisebi.com or violations@precisebi.com. Mailed disputes are answered via mail as long as a return address is provided.